Rivers Edge Trading - Services & Policies

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The Barbour Warranty

If one thing sets your Barbour jacket aside from its rivals, it is its almost legendary durability. Crafted using an average of 15,000 stitches and up to 200 components, you can be assured your Barbour will be there when you need it.

For added peace of mind, all Barbour products come with a guarantee. Our range of waterproof, breathable jackets are covered for fully two years; all other products are guaranteed for a year.

Any product returned during the period of the guarantee because of a defect in workmanship or materials will be repaired or replaced - completely free of charge.

Please refer to our guarantee conditions.

1 YEAR GUARANTEE
This Barbour product is guaranteed for a period of 12 months from the date of purchase. If it is returned during this time, due to a defect in workmanship or materials, we will repair or replace it, at our discretion, entirely free of charge. This guarantee only applies to the original purchaser and is only valid if the garment has been subjected to normal usage. It will be invalidated if any damage is caused by misuse, alterations, excessive wear and tear, negligence or accident. When making a claim please return the product to the retailer or Barbour, enclosing this guarantee and purchase receipt. This guarantee is in addition to your statutory rights which are not affected.

2 YEAR GUARANTEE
This Barbour product is guaranteed for a period of 24 months from the date of purchase. If it is returned during this time, due to a defect in workmanship or materials, we will repair or replace it, at our discretion, entirely free of charge. This guarantee only applies to the original purchaser and is only valid if the garment has been subjected to normal usage. It will be invalidated if any damage is caused by misuse, alterations, excessive wear and tear, negligence or accident. When making a claim please return the product to the retailer or Barbour, enclosing this guarantee and purchase receipt. This guarantee is in addition to your statutory rights which are not affected.

Barbour Customer Service

Barbour is dedicated to the highest levels of customer service. An important element of this commitment is our comprehensive reproofing, alteration and repair service.

All our jackets are manufactured to the highest standards, crafted to last a lifetime. But even a Barbour can eventually become worn in areas of constant abrasion, such as pocket edges, cuffs and elbows.

If your Barbour should ever need to be seen by our professional customer services team, it could not be easier to ensure the jacket that has stood by you through thick and thin gets the attention it deserves. Simply return it to Rivers Edge Trading, who will arrange for it to be repaired, reproofed or altered as required.

With regular maintenance, however, a Barbour waxed jacket should give you many years of service. Reproofing waxed jackets will increase the garment's lifespan and ensure it retains its waterproof qualities. Inside the right-hand pocket of all new jackets you will find a Care and After Sales Booklet offering you expert advice on the care of your Barbour. The booklet also gives guidelines on how often we would advise reproofing your Barbour Thornproof jacket.

Return Policy

Merchandise can be returned to us for a full refund by following the few simple guidelines listed below:

Please call for a Return Authorization
Merchandise must be new and unused
A copy of your Sales Receipt and proper hang tags should be included with your returns
Returns must be made within 30 days of receipt
Returns must be shipped prepaid. Merchandise returned to us C.O.D. will be refused and returned to sender