The North Face Warranty The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, your product must be returned directly to The North Face Warranty Department, 2013 Farallon Drive, San Leandro, CA 94577. All shipping to Warranty must be pre-paid and insured. The North Face cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary. The North Face Footwear is covered by a one year limited warranty that protects the original owner against manufacturing defects in workmanship and materials. Only original materials and workmanship are covered by this policy. Reasonable wear and tear is not included. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supercedes all previous warranty policies. Note: This warranty does not cover products purchased at The North Face Outlet Stores. This warranty does not cover The North Face eyewear or bicycles. Return Policy Merchandise can be returned to us for a full refund by following the few simple guidelines listed below: Please call for a Return Authorization Merchandise must be new and unused A copy of your Sales Receipt and proper hang tags should be included with your returns Returns must be made within 30 days of receipt Returns must be shipped prepaid. Merchandise returned to us C.O.D. will be refused and returned to sender UPS Standard Shipping - based on order total Up to $50 - $4.95 shipping Over $50 - FREE UPS 3 Day Shipping $9.00 UPS Next Day Shipping $19.95 No orders will be shipped outside the US. Store | Gear | Guide Service | Fishing Opportunities | Hints/Tips | Events/Calendar Fishing and Hunting Report | The North Face | Patagonia | Filson | Barbour | Orvis ®