The Patagonia Warranty We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge. Returns and Exchanges Merchandise can be returned to us for a full refund by following the few simple guidelines listed below: Please call for a Return Authorization Merchandise must be new and unused A copy of your Sales Receipt and proper hang tags should be included with your returns Returns must be made within 30 days of receipt Returns must be shipped prepaid. Merchandise returned to us C.O.D. will be refused and returned to sender Repairs By law, garments sent in for repair must be clean; please wash the garment before mailing it. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR REPAIRS – with shipping – is about six (6) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge. Please send the item to: Patagonia Repairs 8550 White Fir St. Reno, NV 89523 Include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen. The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us in your letter. Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable. Items will be returned to you in a similar fashion as they are received: ground orders will be returned via ground shipping and express orders via express shipping. UPS Standard Shipping - based on order total Up to $50 - $4.95 shipping Over $50 - FREE UPS 3 Day Shipping $9.00 UPS Next Day Shipping $19.95 No orders will be shipped outside the US. Store | Gear | Guide Service | Fishing Opportunities | Hints/Tips | Events/Calendar Fishing and Hunting Report | North Face | Patagonia | Filson | Barbour | Orvis ®