Rivers Edge Trading - Services & Policies

The Sage Warranty

Important Notice: Effective April 1st, 2006 all U.S. and Canadian repairs will be charged a $40 USD handling and processing fee.

The Spare Tip Program
Sage is offering a spare tip program for your favorite Sage rod. Please contact our warranty department for pricing and availability.

The Sage Lifetime Warranty
Every new Sage rod, blank, 3000 & 2500 series reel is covered by our lifetime, original owner warranty.

This warranty is limited to repair and replacement of the rod, blank or reel and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod, or damage during the assembly of a blank into a finished rod. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Sage reserves the right to determine whether to repair or replace any Sage Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colors and components may vary between original and replacement parts.

The lifetime, original owner warranty applies to rods with a serial # beginning with the letter "M" and higher. Rods with serial #'s beginning with the letters "A - L" (generally manufactured prior to 1995); have an original owner lifetime guarantee against any defect in materials or workmanship. Any of these series of rods that fail due to misuse, negligence or normal wear-and-tear will be repaired or replaced at a reasonable cost. The serial # may be found on the rod directly opposite the Sage logo.

For all return shipments within the U.S., the original owner will be responsible for a $40 fee for each repaired item to cover return shipping, insurance and processing. International customers will be charged actual shipping and insurance costs, and will be responsible for all related customs and duty charges.

In order to have a product serviced: Please visit your local dealer or send it to the address below.

If you choose to send the Sage Product directly to us, please send the entire Product, freight pre-paid, and insured for its full value. Be sure to include all broken parts or pieces. Package the Product either in its original packaging, or in packaging affording an equal degree of protection as the original packaging.

Include a note with your name, shipping address, phone # and e-mail address (if available), as well as a brief explanation of the nature of the problem.

For return shipments within the U.S., also include a check for $40, or a Visa, Master Card or American Express credit card # with the name that appears on the card, and the expiration date.

Sage Manufacturing
8500 Northeast Day Road
Bainbridge Island, WA 98110
USA

Return Policy

Merchandise can be returned to us for a full refund by following the few simple guidelines listed below:

Please call for a Return Authorization
Merchandise must be new and unused
A copy of your Sales Receipt and proper hang tags should be included with your returns
Returns must be made within 30 days of receipt
Returns must be shipped prepaid. Merchandise returned to us C.O.D. will be refused and returned to sender